Refund Policy

A Legal Disclaimer

At Shine Therapy Box, we want you to love your haircare experience. If you're not fully satisfied, here's how our return process works:

Eligibility for Returns:

• You may request a return within 14 days of delivery.

• Items must be unused, unopened, and in original packaging.

• We do not accept returns of used or opened products due to hygiene reasons.

Refund Policy - The Basics 

How to Request a Return:

1. Email us at [your email] with your order number and reason for return.

2. We’ll provide return instructions and shipping address.

3. Return shipping costs are the buyer's responsibility unless the item was damaged or incorrect.

What to Include in the Refund Policy

Refunds:

• Once we receive and inspect the item, refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.